Terms of service
Welcome to The Aromatologist.
Please review our Terms of Service carefully before using our website or placing an order, as they govern your access to and use of our services.
Overview
Welcome to The Aromatologist! The terms “we”, “us” and “our” refer to The Aromatologist. The Aromatologist operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience in South Africa with a premium online fragrance shopping experience (the “Services”). The Aromatologist is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
DISCLAIMER - Perfumes and Fragrances
All product names, trademarks, and copyrights are the property of their respective manufacturers and designers. The Aromatologist is not affiliated with, associated with, authorized by, endorsed by, or in any way connected to any brand owners or designers.
Any references to brand names are made strictly for comparison purposes only, to help customers understand the scent character and fragrance profile. Our descriptions are intended solely to provide an indication of olfactory style or reference and should not be interpreted as an attempt to mislead or confuse consumers.
The Aromatologist does not claim its products to be original designer fragrances, nor exact replicas. Our offerings are independently formulated perfume oils inspired by popular scent profiles and are not intended to infringe upon any trademarks or copyrights.
We encourage customers to compare price, quality, and fragrance style that best suits their style when making purchasing decisions.
This website and its operator is not sponsored by, affiliated with, or connected to any trademark/ brand holders referenced.
Access & Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
Our Products
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do our best to display our products as accurately as possible to the actual product being displayed.
We reserve the right to limit quantities or discontinue products at our discretion.
· Product packaging or appearance may vary slightly from images displayed.
· Fragrance longevity, projection, and overall performance may vary from person to person and are influenced by individual body chemistry, skin type, skin tone, and personal scent profile
· Product availability is not guaranteed and may change without notice.
· We reserve the right to limit quantities or discontinue products at our discretion.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.
Orders
When you place an order, you are making an offer to purchase. The Aromatologist reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until The Aromatologist confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as The Aromatologist may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
Prices and Billing
All prices displayed are in South African Rand (ZAR) and are subject to change without notice.
Unless expressly stated otherwise, prices exclude delivery fees, shipping, handling, customs, import charges, and any applicable taxes.
By placing an order, you agree to provide current, complete, and accurate billing, payment, and account information. You further agree to ensure that your payment details remain valid and up to date to allow successful processing of your transactions.
We reserve the right to refuse, suspend, or cancel any order where fraud, misuse, or unauthorized activity is suspected.
The price charged for any product or service will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Prices, discounts, and promotions may be modified or withdrawn at any time without notice.
Prices displayed on our online store may differ from prices offered in physical retail locations or by third-party sellers. From time to time, we may offer promotions or special pricing that are governed by separate terms and conditions. In the event of any conflict, the promotion terms will prevail.
You represent and warrant that the payment information provided is true, accurate, and complete, that you are authorized to use the payment method submitted, that all charges will be honored by your payment provider, and that you accept responsibility for payment of all charges incurred at the posted prices, including delivery fees and applicable taxes.
Shipping and Delivery
Please ensure your delivery address and details are correct. We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, or events outside our control. Once we transfer products to our courier partner, the risk of loss transfers to you, the customer.
Intellectual Property
The Aromatologist’s names, logos, product and service names, designs, and slogans are trademarks of The Aromatologist or its licensors. You must not use such trademarks without the prior written permission of The Aromatologist. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by The Aromatologist or it's licensors. You may not copy, modify, distribute, or reproduce any content without written permission.
Optional Tools
We may provide access to third party tools or services that we do not own or control. These tools are provided as is and are used at your own risk. We are not responsible for any loss or damage arising from their use.
Third Party Links
Our website may contain links to third party websites. We do not control or endorse these websites and are not responsible for their content, products, or services. You access third party websites at your own risk.
Shopify Platform
Our store is hosted on Shopify. All purchases are made directly with The Aromatologist. Shopify is not responsible for any products, transactions, refunds, or disputes between you and us.
Privacy and Personal Information
We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA). Your information is handled in line with our Privacy Policy and Shopify’s Privacy Policy and may be processed or stored outside South Africa where required to provide our services.
Feedback and Reviews
Any reviews, comments, or feedback you submit may be used by us for operational, marketing, or service improvement purposes without compensation. You confirm that your submissions are lawful and do not infringe the rights of others.
Accuracy of Information
We make reasonable efforts to ensure that product descriptions, pricing, and availability are accurate. However, errors may occur. We reserve the right to correct errors and cancel or adjust orders where required by law.
Acceptable Use
You agree to use our website lawfully and responsibly. Any misuse, fraudulent activity, or harmful conduct may result in suspension or termination of access.
Suspension and Termination
We may suspend or terminate your access to the website if these Terms are breached. You remain responsible for any outstanding amounts owed.
Consumer Rights
Nothing in these Terms limits your rights under the South African Consumer Protection Act. Where a provision conflicts with applicable law, the law will apply.
Disclaimer
Products and services are provided as is and as available, except where warranties are required by South African law. We do not guarantee uninterrupted or error free access to the website.
Limitation of Liability
To the maximum extent permitted by South African law, we are not liable for indirect, incidental, or consequential losses arising from your use of our website or products.
Indemnification
You agree to indemnify and hold The Aromatologist, its directors, employees, and service providers harmless from any claims arising from your misuse of the website or breach of these Terms.
Governing Law
These Terms are governed by the laws of the Republic of South Africa, and South African courts will have jurisdiction.
Changes to Terms
We may update these Terms from time to time. Any material changes will be communicated where required by law. Continued use of the website constitutes acceptance of the updated Terms.
Contact Information
Questions about the Terms of Service should be sent to us at hello@thearomatologist.co.za.
Our contact information is posted below:
The Aromatologist
hello@thearomatologist.co.za
Contact Number: 068 841 6878