Refund policy

Returns and Refund Policies

Due to the nature of our products, we do not offer returns, refunds, or exchanges for change-of-mind purchases.

Returns are only accepted if an item arrives damaged, defective, or if an incorrect product was received. Claims must be submitted within 48 hours of delivery and must include photographic / videographic evidence and proof of purchase.

To report an issue, please contact us at hello@thearomatologist.co.za or submit a request via our WhatsApp channel on +27 68 841 6878 or through your account on our website. Once reviewed and approved, we will provide instructions for the return process.

Items returned without prior authorization will not be accepted. Products that have been opened, used, or tampered with are not eligible for return, refund, or exchange.

Your satisfaction is important to us. If you have any concerns regarding your order, our support team will be happy to assist.

You can always contact us for any return question at hello@thearomatologist.co.za. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

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Unfortunately, we cannot accept returns on sale items or gift cards.

 Items Not Eligible for Return

• Opened or used products (broken seal or altered condition)
• Gift cards
• Sale/Archive items
• Samples
• Free gifts received with a purchase

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thearomatologist.co.za.

Original delivery fees are not refundable
Refunds are processed using the original payment method.